Billing Terms & Conditions

Welcome to Jenilo – an online platform specializing in made-to-order products. By placing an order on our website at https://jenilo.com/ (hereinafter referred to as the "Site"), you agree to the following Billing Terms and Conditions. Please read them carefully to ensure that you understand and agree before making any purchase.

1. Payment Methods

All payments made through the Site are securely processed via PayPal. You may choose to:

  • Pay directly using your PayPal account; or
  • Use a credit/debit card such as Visa, Mastercard, American Express, or Discover through PayPal's secure gateway without creating a PayPal account.

By placing an order, you confirm that you are authorized to use the selected payment method and authorize Jenilo or its payment processor to charge the full amount of your order, including any applicable shipping fees.

If the card is invalid, declined, or cannot be verified, the order may be delayed or canceled until the issue is resolved.

2. Order Verification and Payment Authorization

All orders undergo a verification process to ensure the accuracy and legitimacy of the provided information. Jenilo reserves the right to refuse order processing if any suspicious indicators are detected, including but not limited to:

  • Signs of fraud, unauthorized payment, or illegal activity
  • Inaccurate or undeliverable shipping addresses
  • Unusual order patterns, such as multiple identical orders to the same address

If needed, we may contact you via email or phone to verify the information before proceeding with production or shipping.

3. Payment Information Updates

You agree to provide complete, accurate, and up-to-date information regarding:

  • Your payment method (credit/debit card or PayPal)
  • Shipping address
  • Email and phone number

Providing incorrect or outdated information may affect your order processing. It is your responsibility to keep this information current to avoid delivery failures or payment issues.

4. Price Changes and Service Adjustments

Jenilo reserves the right to modify product prices without prior notice. The price displayed at the time of your order is the final applicable price for that order. Any subsequent price changes will not affect previously confirmed orders.

We also reserve the right to modify or discontinue any part of our product or service without notice. In cases where a purchased product is no longer available, we will contact you to offer a refund or alternative.

5. Order Cancellation

Jenilo reserves the right to cancel orders for reasons including but not limited to:

  • Product out of stock or discontinued
  • Customer information could not be verified
  • Unsuccessful or suspicious payment transactions
  • Technical errors displaying incorrect prices or product details

If your order is canceled, we will notify you using the email or phone number you provided and issue a refund if applicable.

6. Responsibility for Accurate Information

You are responsible for ensuring that all information you provide is accurate and complete. Jenilo shall not be held responsible in the following situations:

  • Incorrect shipping address resulting in delivery failure
  • Mistakes in personalized content (e.g., name, jersey number, colors, sizes)
  • Declined payment due to incorrect card details or bank restrictions

In such cases, we may be unable to provide refunds or accept complaints after the order has been processed or customized.

7. Customer Support Contact

If you have any questions regarding payment methods, order verification, account information, or transaction issues, please contact our customer support team at:

8. General Terms

These Billing Terms and Conditions are applied in conjunction with the Refund Policy, Shipping Policy, and Privacy Policy as published on our Site. Continued use of Jenilo's services implies that you have read, understood, and agreed to all related policies.

Jenilo reserves the right to revise these terms at any time without prior notice. The latest version will always be available at https://jenilo.com/.