Privacy Policy

Thank you for choosing Jenilo ("we," "our store," "the service") at jenilo.com. This Privacy Policy is designed to explain in the most detail possible—line by line, paragraph by paragraph—how we collect, use, process, store, share, and protect your data when you visit our website, order personalized baseball jerseys, or interact with our store in any way. Your continued use of the website signifies your acceptance of this policy. If you do not agree with any part, please cease use and contact us for immediate consultation.

1. Types of Information We Collect

1.1. Personal Information You Directly Provide

When you order personalized baseball jerseys at Jenilo, you enter information such as: Full name, Email address, Phone number, Shipping address (including recipient's name, house number, street, ward/commune, city, postal code). You also provide personalization data like: desired name to print, jersey number, font style, color, size, team logo. This information helps us ensure each jersey is produced exactly to the customer's personal specifications.

Additionally, when you make a payment, you'll enter details like card number, expiration date, and security code (CVC) within the secure interface of PayPal or Stripe. We do not store this sensitive information—all payment transactions are encrypted and secured according to PCI-DSS standards. If you send feedback, complaints, or order changes via email, chat, hotline, or web form, the entire content will be saved and analyzed to improve customer experience and ensure meaningful support.

1.2. Automatically Collected Information

As soon as you access our website or navigate between product pages, our system automatically collects certain technical data such as your IP address (with the last part truncated for anonymity), browser type, operating system, device used (computer/phone), system language, and time zone. We also record user behavior such as: which pages are visited, time spent, buttons clicked, purchasing journey, and exit pages. This data helps optimize performance, product layout, refine the purchase funnel, and detect abnormal behavior to protect our system.

Cookies and pixels are used to support analytical connections such as:

  • Google Analytics: collects aggregated data (non-personally identifiable), helping to improve UX, content, and page load speed.

  • Hotjar: creates heatmaps combined with analysis of mouse movements, scrolling, click points—helping us better understand user behavior and design a more suitable UI.

  • Tracking pixels from Google, Facebook, Pinterest, Microsoft: used for personalized advertising (remarketing), measuring campaign effectiveness, and increasing interaction with customers who have previously engaged or ordered products.

2. Purpose and How We Use Your Data

2.1. Sales Execution and Order Processing

We use your name, email, phone number, and address to verify orders, send confirmation emails, accurately deliver goods, and provide post-sales support. Payment data is sent via a secure payment gateway; we do not store it. In case of exchange/return requests or personalized technical support, the data you provide is used as the basis for resolution.

2.2. Customer Support and Dispute Management

All interactions via chat, email, and phone are recorded to enhance service quality, provide a basis for handling complaints, and improve customer care processes. Our staff access communication history to provide accurate and quick advice.

2.3. Marketing, Newsletters, and Personalized Recommendations

If you sign up for email, we send newsletters with promotions, discount codes, new products, or usage guides. We also analyze purchase history and Browse behavior to recommend suitable personalized jerseys. After each completed order, you may receive an invitation to review via TrustPilot or Google Customer Reviews—we only send these if you agree or haven't opted out in previous emails.

2.4. User Experience Analysis and Website Optimization

Google Analytics and Hotjar help us understand how you interact, click, scroll, load times, etc. This data is aggregated, non-personally identifiable, and helps our technical and design teams improve the website so that the Browse, selection, and ordering process becomes convenient, fast, and aligned with user habits.

2.5. Security, Fraud Prevention, and Legal Compliance

We analyze technical data to detect fraudulent behavior such as bots, brute-force attacks, or unusual logins. In case of suspicion, we may temporarily block or request user verification to protect accounts and data. According to U.S. law, we retain orders, invoices, and transaction documents for at least 10 years for tax and audit purposes. When the retention period expires or the data is no longer needed, we delete or anonymize it.

3. Legal Basis for Data Processing

We process information based on the following grounds:

  • Contractual performance: Such as confirming, processing orders, delivery, and technical support.
  • Consent: Receiving marketing emails, sending review invitations, displaying personalized ads.
  • Legitimate interests: Analyzing website activity, fraud prevention, performance optimization.
  • Legal obligation: Retaining financial records and invoices as required by U.S. law.

All processes are designed to comply with legal requirements, ensure user rights, and maintain a transparent, secure shopping experience.

4. Data Sharing with Third Parties

4.1. Order Processing Partners and Payment Gateways

We share basic information such as name, address, and payment method with partners like PayPal (PCI-DSS compliant), and shipping carriers (DHL, UPS, FedEx, etc.). They are only permitted to use the data to perform their services and are strictly required to keep the data absolutely confidential.

4.2. Customer Service and Email Marketing

Information related to orders, delivery status, and customer feedback may be processed by platforms such as SendGrid (email sending), Zendesk (online support), Hootsuite (social media management). These entities commit to using the data only for the purposes outlined in the contract and not disclosing it to other parties.

4.3. Personalized Advertising & Remarketing

We provide anonymized behavioral data (hash ID, cookie ID, click conversion, etc.) to the following platforms:

  • Google Ads: Conversion tracking + Remarketing
  • Facebook Ads: Pixel, Custom Audiences
  • Pinterest Tag: Conversion tracking from Pinterest ads
  • Microsoft Bing Ads: UET tag & Remarketing

This data cannot be traced back to your name, email, or phone number; it is solely used to measure advertising effectiveness and display relevant banners. You can opt-out by adjusting your cookie settings or browser preferences.

4.4. Upon Legal Request

In cases where required by a court, legal authority, or for dispute resolution, we may share data to cooperate in resolution. Such requests must be accompanied by valid legal documentation.

4.5. Business Transfer or Change in Legal Structure

If Jenilo is merged, sold, split, or its operations transferred, personal data may be transferred to the new managing entity. We commit that the data recipient must comply with an equivalent privacy policy.

5. Details on Behavioral Advertising

5.1. Google Ads Conversion Tracking & Remarketing

We use tags set by Google to record when you click an ad, visit our website, or complete an order within 30 days. This cookie data helps us understand spending and campaign effectiveness. All information is anonymized, serving only for analysis within the advertising account scope. You can turn off this feature via the Cookie Banner, in your browser settings, or on the Google Ads Settings page.

5.2. Facebook Pixel & Custom Audiences

When you visit a product detail page, add to cart, or complete checkout, the Pixel sends an encrypted signal ("hashed Facebook ID") to Facebook to build Custom Audiences, for relevant advertising. This data does not reveal personal information but helps display suitable ads. Facebook deletes Custom Audiences lists after 180 days. You can turn off the Pixel via Ad Preferences in your Facebook account.

5.3. Pinterest Conversion Tag

If you click an ad on Pinterest and visit our site, this tag records actions like page views or adding items to the cart. We collect anonymized data to measure the effectiveness of Pinterest campaigns. Personal data is not shared. You can block this by disabling cookies or opting out via Pinterest's tools.

5.4. Microsoft Bing Ads UET Tag & Remarketing

Similar to Google Ads, Microsoft Ads uses the UET tag to record clicks and important behaviors. Cookies will help display ads to people who have previously visited. This data is only anonymized and not linked to personal information. You can disable this via Microsoft Advertising opt-out settings.

6. Cookies & Tracking Technologies

6.1. Types of Cookies We Use

  • Strictly necessary cookies: Maintain shopping cart, login sessions, account security.
  • Performance cookies: Used by Google Analytics, Hotjar to measure website effectiveness.
  • Functionality cookies: Save user choices like font, theme, personalized display.
  • Advertising cookies: From Google, Facebook, Pinterest, Bing for remarketing and improving ad experience.

6.2. How to Manage Cookies

You can control cookies through:

  • Browser settings (Chrome, Firefox, Safari, etc.): enable/disable cookies, block third-party cookies.
  • Specific opt-out tools:

    • Google Ads Settings

    • Facebook Ad Preferences

    • Pinterest privacy settings

    • Microsoft Ad Settings

  • Manually delete cookies or use incognito mode.

Note: Disabling cookies may affect your experience, such as automatic cart counting, saving preferences, or tax/currency detection.

7. Data Storage and Processing

7.1. Retention Period

  • Orders & Invoices: At least 10 years (to comply with U.S. tax laws).
  • Website analysis data (Google Analytics): Maximum 25 months based on GA settings.
  • Heatmap data (Hotjar): Stored for a maximum of 365 days.
  • Pixel/remarketing data: According to third-party regulations (~180 days).
  • Email marketing/newsletter: Stored until you unsubscribe or request deletion.

7.2. Processing After Retention

After the retention period expires, personal data no longer serving its purpose will be permanently deleted or anonymized so that it cannot be recovered or linked to an individual.

8. Data Security

We implement multiple layers of security, such as:

  • SSL/TLS for the entire website, ensuring data is encrypted during transmission.
  • PCI-DSS compliance in payment card processing.
  • AES-256 encryption for all sensitive data in our internal databases.
  • Firewalls, IDS/IPS, access controls to detect and prevent unauthorized access.
  • Periodic assessments by cybersecurity experts to apply security patches.
  • Strict internal access controls: only necessary personnel have access to data.

However, no system guarantees 100% absolute security. You are responsible for protecting your account, avoiding simple passwords, or those exposed online.

9. Your Rights

You have the following rights under data privacy regulations:

  • Access: Request a copy of the information we hold about you.
  • Rectification: Correct inaccurate information.
  • Erasure: Ask us to delete or anonymize your personal data.
  • Withdraw Consent: For marketing purposes, pixel tracking, newsletters—this doesn't affect processing done before withdrawal.
  • Object to Processing: Especially for processing based on legitimate interests (e.g., advertising, analytics).
  • Data Portability: Receive your personal data in a machine-readable format.
  • Restrict Processing: Temporarily stop processing under certain circumstances.

You can exercise any of these rights by contacting [email protected] or calling the hotline below. We will respond within 30 days (as per regulations).

10. Children

We do not collect data from, nor do we target, users under 13 years of age. If we discover data belonging to this age group, we will immediately delete any content identified as provided by children. If you are a parent and discover your child is using our service without your consent, please contact us for urgent action.

11. International Users

Although Jenilo operates in the U.S., our website is open to global users. When you access the site and provide personal information, your data may be transferred to and stored in the U.S. By continuing to use the website, you consent to such transfer and processing of data under U.S. law, and you commit to adhering to this policy.

12. Contact – Complaints

If you have any questions, complaints, or wish to exercise your personal rights, please contact us using the information below or through our Contact Us page.

Address: 6415 S Fort Apache Rd, Las Vegas, NV 89148

Email: [email protected]

Phone: (+1) 725 720 0130

Working Hours: Monday – Friday, 9:00 AM – 5:30 PM (PST)