Shipping Information

Thank you for shopping with Jenilo! We are committed to providing a shipping experience that is transparent, reliable, and efficient for every order.

We Ship Worldwide

From our fulfillment center located at 6415 S Fort Apache Rd, Las Vegas, NV 89148 (USA), we ship to most countries around the world. (You can check the dropdown list at checkout to see if your Country/Region is supported.)
Depending on your shipping destination, your order will be handled by one of our trusted logistics partners:

• Within the United States: USPS, FedEx, UPS

• International: DHL, USPS International, or their local delivery partners

Order Processing & Delivery Time

Order Processing Time
Orders are typically processed within 1 to 7 business days, depending on the complexity of the item and our current order volume.

Estimated Delivery Time (after shipment):

• United States & European Union (EU): 7–12 business days

• Other international destinations: 10–20 business days

Please note that these are estimated delivery windows. Actual delivery times may vary due to holidays, weather events, customs procedures, or transportation disruptions.

Shipping Fees

We charge a flat shipping rate of $6.99 per order.
This amount will be clearly shown at checkout — no hidden fees from our side.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can monitor your shipment’s progress directly on the shipping provider’s website or by visiting our Order Tracking page on our website.

Please allow up to 48 hours for your tracking information to be fully updated on the carrier's system.

International Shipping & Customs Duties

We’re happy to serve customers worldwide, but please be aware of the following:

• Jenilo does not collect or pre-charge any taxes, VAT, or import duties.

• Any fees incurred upon delivery (e.g., VAT, customs duties) are the responsibility of the recipient, as per local regulations.

We recommend contacting your local customs authority to better understand any applicable import charges before placing your order.

Need Assistance?

Our support team is always here to help:

Email: [email protected]
Response time: within 24-48 business hours

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