Terms of Services

1. Acceptance of Terms

By accessing or using our website and placing an order, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Methods. If you do not agree with any of these, please do not use our services.

2. Product Information & Customization

Jenilo specializes in made-to-order personalized baseball jerseys. Product photos and previews are for illustrative purposes only. Final printed/stitched items may slightly vary in color or placement due to printing/stitching techniques or screen calibration differences.

You are responsible for reviewing your customization details (name, number, size, font, logo) before submitting your order. We are not liable for personalization errors provided by the customer.

3. Order Processing & Fulfillment

  • Order Processing Time: 1–7 business days (see Shipping Policy for details).
  • Delivery Time: Varies by destination. Estimated ranges are provided, but delays may occur due to customs, holidays, or force majeure.
  • Shipping Fees: Flat rate of $6.99 per order.
  • Order Tracking: Provided via email when the order is shipped.

We reserve the right to refuse or cancel any order in case of suspected fraud, unusual activity, or inventory limitations.

4. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We accept payments via:

  • PayPal (including Guest Checkout)
  • Visa, Mastercard, American Express, Discover (processed securely via PayPal)

We reserve the right to adjust prices, correct pricing errors, or cancel orders with incorrect pricing due to technical issues.

All payment transactions are encrypted and comply with PCI-DSS standards. We do not store credit card data.

5. Returns, Refunds & Replacements

As items are custom-made, we do not accept returns for reasons such as:

  • Change of mind
  • Customer error (wrong size, name, number, logo)

However, you are eligible for a full refund or free replacement if the item:

  • Is defective due to a manufacturing or design error on our part
  • Is incorrect compared to your order confirmation (wrong size, color, print, etc.)
  • Is damaged during shipping
  • Is lost in transit (after verification with the shipping carrier)

Refer to our Return & Refund Policy for full details and claim procedure.

6. Cancellations & Order Modifications

  • Within 4 hours of placing the order: you may request changes or cancellations via email ([email protected]).
  • After 4 hours: the order is locked for processing and cannot be modified or cancelled.

Please ensure all details are correct before confirming your purchase.

7. Shipping Responsibilities

  • Jenilo ships globally from the U.S.
  • You are responsible for providing an accurate shipping address.
  • We are not liable for delivery failures due to incorrect or incomplete addresses, or refused deliveries.
  • Import duties, taxes, or customs charges (if any) are the customer’s responsibility.

More details are outlined in our Shipping Policy.

8. Intellectual Property

All content on the site—including logos, images, product descriptions, and website design—is the intellectual property of Jenilo and may not be copied, reproduced, or used without our written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Jenilo will not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Delays or disruptions beyond our control (e.g., weather, carrier issues, customs delays).
  • Customer misuse or alterations of the product after delivery.

In any event, Jenilo’s total liability shall not exceed the total amount paid for the product(s) purchased.

10. Privacy & Data Protection

Your privacy is important to us. Please review our full Privacy Policy to understand how we collect, process, and protect your data.

We comply with applicable data protection regulations including GDPR (EU), CCPA (California), and others where relevant.

11. User Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Upload malicious software or attempt to breach our systems
  • Impersonate other users or entities
  • Submit false information or engage in fraudulent activity

Violation of these terms may result in order cancellation or legal action.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Nevada, USA, without regard to conflict of law principles.

Any disputes arising from your use of our site shall be subject to the exclusive jurisdiction of the courts located in Las Vegas, Nevada.

13. Changes to Terms

Jenilo reserves the right to modify or update these Terms of Service at any time. Changes will be effective upon posting to the website. Continued use of the site after updates constitutes your agreement to the new terms.

14. Contact Information

For questions, concerns, or legal inquiries, please contact us:

  • Email: [email protected]
  • Phone: (+1) 725 720 0130
  • Address: 6415 S Fort Apache Rd, Las Vegas, NV 89148
  • Working Hours: Mon – Fri, 9:00 AM – 5:30 PM (PST)